Quality
High Process Quality during Production
Pt sensors from Heraeus Sensor Technology are used throughout the world in the most varied applications. In this respect they contribute to the prevention of energy wastage, to the reduction of environmental pollution, to the safety of processes or also simply to increasing personal well-being. Looking ahead, in order to be able to fulfil increased customer requirements in the long term with a continually increasing production of many millions of Pt sensors, the subject of quality plays a central role in all the business processes at Heraeus Sensor Technology. Focusing on the customer, all activities, from the initial enquiry through the product development, production and shipment of the products, are controlled such that due to the success achieved together, a high level of customer satisfaction is attained, forming the basis of a long-term, continuing relationship. Intensive and specifically orientated communication between Heraeus Sensor Technology and the customers ensures that possible problem points are clarified in a spirit of partnership and the best possible support is achieved.
Process quality is a customer benefit
To satisfy customer requirements during large-scale production at the level of millions of pieces per year, each individual process stage must be planned exactly and the possible risks must be known in order to ensure the degree of quality demanded. Heraeus Sensor Technology has aligned its quality management system to the stringent requirements of the Automotive Directive ISO/TS 16949 and within the framework of forward-looking quality planning employs all the methods necessary to assess risks promptly and to be able to safely control processes after establishing their suitability. The use of computerised methods and the integration of all production processes into the existing ERP system are taken for granted here in the monitoring of the process quality and in ensuring traceability of the manufacturing and material data. Furthermore, Heraeus Sensor Technology has a special commitment to making a positive contribution to the conservation of our environment. One step in this direction is the installation of an environmental management system to ISO 14001 with which possible environmental effects are analysed and assessed right at the beginning in the product definition process, so that environmentally compatible development and manufacture of the products are possible.
Awareness determines the quality
One of the fundamental objectives of Heraeus Sensor Technology is to differentiate itself from competitors on the market, above all through excellent product quality. The most important basis for this is the well trained and highly motivated workforce. In this regard product-related training starts early in the product generation process so that all the necessary information for achieving the best possible quality is available over all project phases. In addition, an extensive on-going training programme ensures continual personal career development. Irrespective of their type of employment, all employees are integrated into the Continuous Improvement Process (CIP) so that, through the use of various tools, process and production procedures are again and again examined, individually or in teams, with the objective of obtaining quality and cost optimisation.
After delivery
Heraeus Sensor Technology accompanies the customer as an expert partner through all product life cycles so that optimum support is ensured also after the products have been shipped.
